Managed IT Services & Annual Maintenance Contracts in UAE
Sentinel BT provides managed IT services and annual maintenance contracts for organizations in the UAE, covering helpdesk, monitoring, patching and support for networks, servers, security and AV.
Built around your environment
Most organizations do not need a large internal IT team to run stable infrastructure. They need clear ownership, monitoring and someone who answers the phone. Our managed services give you that, with response targets and scope written into the contract.
We can take over an existing environment after a documented health check, or support the systems we have just deployed. Either way you get one accountable team instead of a different vendor for each device.
Projects in the UAE are. UAE businesses expect enterprise-grade technology that is live quickly and keeps running: hotels, towers, retail estates, free-zone offices and regulated entities all depend on it. Delivery has to be fast, tidy and aligned with local regulation.
What we deliver
Managed IT Services & Annual Maintenance Contracts from assessment to support, delivered by one accountable team.
Helpdesk and on-site support
A single route for users to report issues, with response targets agreed in the contract.
Monitoring and alerting
Servers, network devices, backups and links watched so problems are found before users call.
Patching and lifecycle
Scheduled updates, firmware reviews and end-of-life planning for servers, firewalls and switches.
Annual maintenance contracts
AMC cover for networks, security, CCTV and AV systems, including systems we did not install.
Vendor and licence management
We log calls with vendors, track warranties and renew licences on time.
Reporting and reviews
Monthly reports and quarterly reviews with a prioritised improvement list.
What UAE organizations expect
UAE businesses expect enterprise-grade technology that is live quickly and keeps running: hotels, towers, retail estates, free-zone offices and regulated entities all depend on it. Delivery has to be fast, tidy and aligned with local regulation.
- Managed IT Services & AMC delivered to the standards your UAE projects require.
- Support arrangements that suit UAE business hours, with escalation routes agreed in the contract.
- Coverage across Dubai, Abu Dhabi, Sharjah and the other emirates.
- One accountable team from design through installation to support.
Technology we work with
Remote monitoring, helpdesk tooling, patch management, backup monitoring and vendor escalation across Microsoft, Cisco, Fortinet and Dell EMC environments. We recommend what fits your requirements, not what is easiest to sell.
Typical clients: Finance and insurance, real estate and hospitality, retail and e-commerce, healthcare, education, logistics and government entities.
How we work
The same disciplined process on every project in UAE.
Understand
Sites, users, applications, risks and the rules that apply.
Design
Clear scope, bill of materials and timeline.
Implement
Install, configure and test with minimal disruption.
Hand over
Documentation, training and acceptance.
Support
Lifecycle reviews and support after go-live.
Frequently asked questions
What is an IT AMC?
An annual maintenance contract is a yearly agreement for support, preventive visits and fixes on named systems, with response times and exclusions defined in writing.
Can you support equipment you did not install?
Usually yes, after a health check that documents what is in place and what risks it carries.
Do you offer on-site and remote support?
Both. Remote monitoring and helpdesk handle most issues; on-site visits are scheduled for hardware, cabling and projects.
How do I get a quotation for managed it services & support in UAE?
Email [email protected] with your sites, user numbers and timeline. We will reply with questions or a scoped proposal.
Related solutions
Most projects combine several disciplines.
Tell us what you are planning
Share your sites, timeline and any standards you must meet. We reply with questions or a scoped proposal.
Projects across Saudi Arabia and the UAE.